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How Caswino Protects Your Account Data

This page sets out exactly what we collect when you open a Caswino account, deposit through bKash, Nagad or Rocket, or spin a round of Crash Zap — and how we keep that data locked down.

Wallet data protectionOTP-secured loginbKash, Nagad, Rocket recordsSupport-verified requests
Caswino How Caswino Protects Your Account Data
DATA SAFEGUARDS

Account Security And Data Retention

Your account security touches every part of how we handle privacy — the phone number linked to your Nagad wallet, the OTP that confirms a login, and the record we keep once a Rocket deposit clears. We built these habits around one idea: your wallet details should never sit around longer than they need to, and no one outside verification and support should be able to reach them. The points below cover how we lock account data down, how long we keep it, and how you ask us to change or remove something specific.

Encrypted Wallet Records

Every bKash, Nagad and Rocket transaction tied to your account is stored behind encrypted account records, so a deposit reference is never left sitting in plain text on our servers.

OTP-Verified Access

We confirm login and withdrawal requests with a one-time code sent to your registered number, which keeps your account wallet safe even if your password is shared or guessed.

Retention Tied To Activity

We keep transaction and identity records for as long as your account stays active or as long as local law requires, then remove data that no longer serves a verification purpose.

Request Changes Anytime

Write to our support desk to correct a wrong phone number, close your account, or ask what data we hold on a specific Nagad deposit — we action verified requests directly.

REACH OUR DESK

Where To Ask About Your Data

Got a question about what we hold on your account, or want to correct a wrong number saved against your bKash profile? We keep the same support channels open for privacy questions as we do for wallet or game issues, so you're not stuck hunting for a separate address. Reach us through live chat for a quick check, drop an email when you need a written record of your request, or open the help section inside your account dashboard directly. We match every request against your verified account before we act on it.

Live Chat Support Ask about your account data, a deposit record tied to bKash or Nagad, or how to update your details — our support desk on live chat walks you through the exact steps for your account.
Email Requests Send a written request if you want a copy of your stored data, a correction, or to ask how your Rocket payment history is retained — we log every request and respond through the same channel.
In-Account Help Centre Open the help section inside your Caswino account to raise a data question directly from your dashboard, alongside your deposit history and wallet verification status, without leaving the app.

Privacy Questions You May Have

These are the questions we hear most from Bangladesh account holders once they've deposited through bKash, Nagad or Rocket and started wondering where that data actually sits. Some answers depend on the region you're accessing Caswino from, since data rules aren't identical everywhere — we've flagged that wherever it applies below. If your specific question isn't covered here, our support desk can walk you through the details tied to your own account rather than a general answer.

We collect your registration details, device and login data, and transaction records from bKash, Nagad or Rocket, plus the games you play, to run your account and verify withdrawals.

No — we use your payment details only to match deposits against withdrawals, run fraud checks, and respond to a lawful request from a regulator with authority over your region.

Retention depends on your local law and eligible region, but generally we keep transaction and identity records while your account stays active or as long as verification rules require.

Yes — write to our support desk with your account details, and we'll review and action a correction, deletion or data copy request once your identity is verified.

Your wallet references sit behind encrypted account records and OTP-verified access, so deposit and withdrawal details tied to Rocket or bKash aren't left exposed on our platform.

Data handling follows the law of your eligible region, so some terms may read slightly differently depending on where you're accessing Caswino from — we flag this during signup.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.